Refund policy

Buyer's Right to Withdraw from the Sales Contract

In accordance with the Civil Code of the Republic of Lithuania and other applicable legal acts, a buyer who has purchased goods remotely has the right to withdraw from the sales contract within the period established by law, except in cases where the legal acts provide for exceptions to the right of return. For reasons of health protection and hygiene, this right does not apply to certain goods.

Exceptions for the Return of Hygiene and Perfumery Products

In accordance with the legal acts of the Republic of Lithuania, sealed goods that cannot be returned for health protection or hygiene reasons if their protective packaging has been damaged after delivery. This provision applies to perfumery products, cosmetics, body care products, hair care products, and other hygiene goods. Unpacked or used goods are not exchanged or returned, except in cases where a manufacturing defect is identified or the product does not meet quality requirements.

Return of Defective Goods

If you have received a defective product or noticed a manufacturing defect, please contact us as soon as possible, but no later than within 14 calendar days of receiving the product.

Email: info@royalsperfume.com
Website: www.royalsperfume.com

Conditions for Returned Goods

• The product must be returned in its original manufacturer's packaging.
• The product must be properly packaged.
• Proof of purchase must be provided.
• The seller has the right to assess the declared defect and, if necessary, contact the manufacturer or authorized representative.

Decision-Making

If it is established that the product is defective or has a manufacturing defect, at the buyer's choice, the product may be exchanged for an identical one or the money paid may be refunded. Money is refunded within 14 calendar days from the date the decision is confirmed, unless legal acts provide otherwise.

Delivery Costs

Delivery costs are non-refundable, except in cases provided for by the legal acts of the Republic of Lithuania or when the product is recognized as defective. When exchanging a defective product, Royals Perfume covers the shipping costs of the new product.

Important Information

To ensure the safety, quality, and authenticity of products for our customers, we only accept returned goods that meet the conditions set out in this document. If you have any questions, please contact us by email at info@royalsperfume.com.